Defusing Conflict in the Library
Jan 23, 2020, 2:00 pm - 3:00 pm
Libraries can be stressful environments. They are places where people of different ages, abilities, personalities and backgrounds come together. Add to a busy environment with lots of demands, and conflicts can spark. What are research-based and practical strategies for calming conflict with patrons and colleagues?
Attendees of this webinar will learn:
-Strategies for dealing with conflict with colleagues
-Strategies for dealing with conflict with patrons
-Verbal Judo basics
-What happens to our brains and bodies in conflict
-Scripts and conversation suggestions for dealing with conflict
Presenter: Carrie Rogers-Whitehead worked in libraries for over a decade and is the author of two books for libraries: Teen Fandom and Geek Programming: A Practical Guide for Librarians and the upcoming Serving Teens and Adults with Autism: A Guide for Libraries. She continues work as a library consultant working with various library systems and companies with a focus on technology, programming, communication, teen librarianship and serving diverse populations. Currently, she is the founder of Digital Respons-Ability which provides trainings to tens of thousands of students, parents and educators across the state of Utah. Carrie is also the author of Digital Citizenship: Teaching Strategies and Practice from the field, released by Rowman & Littlefield in July 2019.