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Libraries can be stressful environments. They are places where people of different ages, abilities, personalities and backgrounds come together. Add to a busy environment with lots of demands, and conflicts can spark. What are research-based and practical strategies for calming conflict with patrons and colleagues?

Attendees of this webinar will learn:

-Strategies for dealing with conflict with colleagues

-Strategies for dealing with conflict with patrons

-Verbal Judo basics

-What happens to our brains and bodies in conflict

-Scripts and conversation suggestions for dealing with conflict

Presenter: Carrie Rogers-Whitehead worked in libraries for over a decade and is the author of two books for libraries: Teen Fandom and Geek Programming: A Practical Guide for Librarians and the upcoming Serving Teens and Adults with Autism: A Guide for Libraries. She continues work as a library consultant working with various library systems and companies with a focus on technology, programming, communication, teen librarianship and serving diverse populations. Currently, she is the founder of Digital Respons-Ability which provides trainings to tens of thousands of students, parents and educators across the state of Utah. Carrie is also the author of Digital Citizenship: Teaching Strategies and Practice from the field, released by Rowman & Littlefield in July 2019.