It's Not Me, It's You: Customer Service for Front-Line Library Staff March 20th, 2015
| Date & Time: | Friday, March 20, 2015 9:30 am – 12:30 pm EDT |
| Instructor: | Amanda Perrine Access and Resource Sharing Manager Syracuse University Libraries |
| Location: | Borg Warner Room, Tompkins County Public Library Ithaca NY |
| Audience: | This session is appropriate for front line staff in all types of libraries, as well as directors, managers, and supervisors who want to review the basics of customer service. |
| Format: | Lecture, demonstration, and hands-on practice. |
| Registration: | Fee: $25 SCRLC and NY 3Rs members; $35 non-members Deadline to register: Friday, March 13, 12:00 noon |
As the face of the library, it is essential for front-line staff to consistently provide excellent customer service. This class will discuss the importance of customer service, how to effectively communicate with all types of patrons, and self-care for staff in high patron-contact positions. Workshop will include small-group conversations and small-group role playing exercises.
Amanda Perrine has over 10 years of retail management experience with Starbucks, Friendly's, and FYE. She received her MLIS from Syracuse University and is currently the Access and Resource Sharing Manager, with a focus on circulation, for Syracuse University Libraries.
This session is a $165 value, so the class fee represents a 85% savings.
