Did you ever get stuck in a surprise(!) contentious conversation?  Did someone say something somewhere that put you in the spot? Was the spot in public? We have all had those unexpected conversations that made us uncomfortable. This workshop will show you how to keep the conversation in your favor. 

Experienced educator, coach & keynote speaker Maurice Coleman will show you practical skills to deal with sudden controversial, & confrontational conversations in this interactive workshop.   

Learning outcomes: 

Participants will learn methods to prepare for any contentious conversation. 

Attendees will get techniques to defuse confrontational situations.

Participants will leave with multiple resources to deal with difficult people in unexpected situations. 

Presenter: Maurice Coleman [he/him/his] is an educator, keynote speaker, and podcast host. Maurice uses his decades of practical experience to help people and organizations empower themselves with better leadership, communication, and technology skills to create positive change.

He has facilitated numerous training and leadership coaching sessions internationally for many organizations. He has facilitated experiences for the Sacramento Public Library, Lyrasis, The American Library Association, California Library Association, Florida Library Webinars, Urban Libraries Unite, LibraryWorks, Library 2.0, and the Ontario (CAN) Library Association.

Maurice is a co-host and co-producer of the Information Gone Wild podcast of the SJSU iSchool and since 2008 has hosted and produced the training & empowerment podcast T is for Training. In 2010, he was named a Library Journal Mover and Shaker, and the Citizens for Maryland Libraries Davis McCarn Technology Award recipient.

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This webinar will be recorded.