This month's book is Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves.

As the face of the library, it is essential for front-line staff to consistently provide excellent customer service. This class will discuss the importance of customer service, how to effectively communicate with all types of patrons, and self-care for staff in high patron-contact positions.

A lunchtime webinar with Jeremy Johannesen, Executive Director of the New York Library Association.